BELL Canada Security Alert Not Related to WannaCry

If you are a Bell Canada customer, you’re personal email and information may have been accessed by hackers. Early this morning, Bell Canada sent out an e-mail to its customers whose personal information was access.

The following is a copy of that email:

I am writing to inform you that Bell Canada was contacted by an anonymous hacker about the illegal access of customer information. Your email address was included in the information illegally accessed. We apologize for this situation.

Our investigation has found no indication that financial, password or other sensitive personal information was accessed. Bell has worked closely with government and law enforcement to investigate and analyze the situation. This incident is not connected to the recent global WannaCry malware attacks.

Bell believes there is minimal risk involved but there are appropriate general precautions to take to protect your personal data from fraudulent activity.

• Please note that Bell will never ask for your credit card or other personal information by email.

• Be cautious of unsolicited or suspicious communications asking for any personal information or that refer you to web sites that may ask for personal information.

•  Avoid clicking on links or downloading attachments from emails you do not know or trust.


It is good practice in general to change your passwords and security questions frequently, and to review all your service and financial accounts for any suspicious activity.

For more information about cyber crime prevention, please visit the RCMP web site at, and the federal government’s cyber safety web site at

The protection of our customer and corporate information is of primary importance to Bell. We work closely with government agencies, the RCMP and other law enforcement, and the broader technology industry to combat the growth of hacking and other cyber crimes.

To learn more about this incident and how to protect your personal information, please visit or call us at 310-BELL.


Wade Oosterman
Group President, BCE Inc. and Bell Canada



This entry was posted in News, Security and tagged , , , , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published.